Who We Are

Arizona Water and Fire, operated by All States Fire and Water LLC ("Arizona Water and Fire," "we," "us," or "our") operates the website arizonawaterandfire.com and provides emergency property restoration services including water damage, fire and smoke damage, mold remediation, storm damage, and reconstruction across Arizona. Our principal place of business is located at 502 S College Ave, Suite 205, Tempe, AZ 85281.

Information We Collect

We collect information you provide directly to us when you submit a contact form, request an estimate, call our phone number, or otherwise communicate with us. This information may include:

• Your name, phone number, email address, and zip code
• The address or location of the property requiring service
• A description of the damage or service needed
• Insurance carrier information when relevant to your claim
• Any other information you choose to provide

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through standard web server logs and analytics tools.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and coordinate restoration services
• Contact you by phone, email, or text message regarding your request
• Process and manage your service job and insurance documentation
• Send you follow-up communications related to your service
• Improve our website and service operations
• Comply with applicable legal obligations

Text Message Communications

If you opt in to receive text messages from Arizona Water and Fire, we will use your phone number to send you updates and information related to your service request. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP. Consent to receive text messages is not a condition of receiving services from us.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• With service partners and subcontractors who assist in completing your restoration job
• With your insurance carrier or adjuster as part of the claims documentation process, with your knowledge
• With third-party service providers who assist us in operating our website and business, such as form processing and analytics services
• If required by law, court order, or governmental authority
• In connection with a merger, acquisition, or sale of business assets

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some features of our website may not function properly without cookies.

We may use third-party analytics services such as Google Analytics to help us understand how visitors use our website. These services may collect information about your use of our site and other websites over time.

Data Retention

We retain personal information for as long as necessary to provide services to you, maintain business records, and comply with our legal obligations. When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Your Choices

You may contact us at any time to request access to the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your information, subject to applicable legal requirements. To make such a request, contact us using the information below.

State Privacy Rights

Depending on the state in which you reside, you may have additional rights under your state's consumer privacy law, including the right to know what personal information we collect about you, the right to request deletion of your personal information, and the right not to be discriminated against for exercising your rights. To make a request, contact us using the information at the bottom of this page.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, you can reach us at:

Arizona Water and Fire, operated by All States Fire and Water LLC
502 S College Ave, Suite 205
Tempe, AZ 85281
Phone: (602) 345-0879
Website: arizonawaterandfire.com